Trademark Complaints

This page explains the complaint process for trademark owners and their authorized representatives. If a domain registered with doma.in uses your trademark in a way you believe infringes your rights, please follow the instructions below to submit a complaint.

doma.in registers names such as example.co.fo under the extensions it operates, and publishes their nameservers in the parent zone. We do not host the websites or email of these domains. The content is served by the holder’s own provider, which can take it down directly. Our measures apply to the domain itself.

1. Before Submitting a Complaint

• Look the domain up in RDAP (https://rdap.cctld.com) to confirm it is registered with us and to see its status and nameservers. Unless the holder has chosen to publish their details, RDAP does not show who the holder is.
• If the domain is used for phishing, fraud or to impersonate your business, say so in the subject line. We treat it as abuse under the Acceptable Use Policy and act on it first.
• If you want to stop your mark from being registered in the future, see section 5.

2. Required Information

Email [email protected] with the subject “Trademark complaint” and the domain name. Include:

• the domain name or names;
• the trademark, its registration number and the office that registered it, or evidence of your rights in an unregistered mark;
• the owner of the mark and, if you act for the owner, your authority to do so;
• how the domain infringes: what it shows and why it is likely to mislead, with the full URLs, screenshots and the date you saw them;
• what you ask for: that the domain be put on hold, or that it be transferred to you (see section 4);
• your name, organization, postal address, email address and phone number;
• a statement that the information in the complaint is accurate and that you own the mark or are authorized to act for its owner.

We begin reviewing a complaint once the required information is complete. We will request any missing information.

3. Review Process

We confirm that we have received your complaint and then review it.

• Where a domain is used for phishing, fraud or impersonation, we put it on hold (serverHold) so that it stops resolving.
• In other cases we send the complaint to the holder and ask for a response before we decide.
• While a case is open we may put the domain on hold, or lock it so that it cannot be deleted or change holder.

We do not decide who owns a trademark, and we do not settle disputes between parties who both claim rights in a name. In those cases we follow an order of a court, an arbitration award or a decision of a competent authority.

We forward the substance of your complaint to the holder. We do not give the holder your name or contact details unless you agree.

4. Transfer of a Domain

We transfer a domain to a complainant only on a court order, an arbitration award or the holder’s written consent, through the change of holder described in the Registration Policy. These domains are not covered by ICANN’s Uniform Domain-Name Dispute-Resolution Policy (UDRP), and the registry does not run a dispute procedure of its own.

5. Protecting Your Mark

The registry reserves brand names to prevent unauthorized registration. A trademark owner can ask us to reserve their mark, or to issue a single-use registration token so that they can register the name themselves. Write to [email protected] with the mark and evidence of your rights.

6. Complaints Made in Bad Faith

Send a complaint only if you believe in good faith that the domain infringes your rights. We may decline further complaints from a sender who repeatedly submits unsupported claims.

7. Contact

• Show Corporation
• 838 Walker Road, Suite 21-2, Dover, Delaware 19904, United States
• Phone: +1 (302) 520-2333
• Email: [email protected]

This page is published in Simplified Chinese, Traditional Chinese and English. If the language versions differ, the English version prevails.